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CirCaCoin Return & Refund Policy

Welcome to the CirCaCoin Official Shop (The CirCaCollective). We value your satisfaction and strive to provide quality products and service. This policy outlines how returns, exchanges, and refunds work for purchases made through our online store in the UAE.

01
Return Eligibility

We accept returns for merchandise if:

  • The item is unused, unwashed, and unworn.
  • The item is in its original packaging with tags and labels attached.
  • The return request is made within 14 days of delivery.
02
Non-Returnable Items

For hygiene and quality reasons, we cannot accept returns or exchanges for:

  • Items that have been worn, washed, or altered.
  • Items without original tags and packaging.
  • Clearance or final sale items (unless defective).
03
Defective or Incorrect Items

If your item is defective, damaged, or incorrect:

  • Contact us within 48 hours of receiving your order.
  • Provide your order number and clear photos of the issue.
  • We will arrange a replacement or exchange at no extra cost to you.
04
Return Eligibility
  1. Email our support team at [Insert Email] with your order number and reason for return.
  2. We will confirm eligibility and provide return instructions.
  3. Ship the item back to us in secure packaging.
    • Change of mind: Customer covers return shipping.
    • Defective/incorrect: CirCaCoin covers return shipping.
05
Refunds
  • No cash refunds are offered for returned items.
  • Approved returns will be processed as store credit or exchange only, unless a refund is legally required under UAE Consumer Protection Law for repeated defects.
  • Shipping fees are non-refundable unless the return is due to our error or a defective product.
06
Exchanges
  • Exchanges are subject to stock availability.

If the requested size/style is unavailable, store credit will be issued instead.

07
UAE Consumer Protection

We comply with the UAE Consumer Protection Law (Federal Law No. 15/2020), which ensures your right to:

  • Repair, replacement, or store credit for defective products.

A refund if a defect reoccurs three times within one year.

  • No Products in the Cart.